Best Financial Advisors in Flint, MI

Eight Key Features of a Customer Dispute Resolution Process for Businesses Some of the complaints may be people looking to negotiate a discount, “game the system” or even outright defraud you. But others could be legitimate complaints arising from mistakes on your company’s part, technological glitches or, perhaps worst of all, fraudulent actions by a third party. Whatever the case may be, you can protect your business’s reputation and even strengthen its brand by creating and maintaining an effective customer dispute resolution process that includes eight key features: 1. Easily accessible channels of communication 2. An efficient timeline 3. Empathy and understanding 4. Rigorous investigatory techniques 5. Strong data protection 6. Transparency and proactive follow-ups 7. Timely resolution 8. Documentation and analysis with an eye on continuous improvement...